Words of Appreciation

Every day, our centers and hospice and home care agencies receive thanks for the care they have provided to loved ones.  Many say they don't have the words to describe their appreciation and simply say, "Thanks."  Below is a letter from the daughter of a resident in appreciation of the care provided to her mother at Arden Courts of Chagrin Falls, Ohio.

My mom, Lotte, was a resident at Arden Courts in Chagrin Falls, Ohio for a little over three years. She passed away on October 31, 2010.  From my initial contact with Beverly, I felt that my mom would be in good hands.  I always felt welcome when I came to visit.

My mom had hospice care for a few months before she died.  Two of the nurses who cared for her had been with hospice for several years and during that time had been at many facilities. They both told me that this was “by far the best facility" they had ever been at because of the caring attitude and respect that was shown towards the residents by the employees.

I could sense that the staff truly cares about the residents by what I saw when I was there. There are some staff members I have to mention because I had closer contact with these people in particular. Erin, the director, just set the tone with her friendly manner.  Barbara, head nurse, as well as Joan Pearson, nurse, were always patient, supportive and good listeners when I asked many questions.  Terry was a care partner who took care of my mom. My mom had a connection with Terry, and when she was transferred to another wing, I felt sad, but she would frequently come back to connect with her.

A few days before my mom died, I saw Will, another care partner and said to him, "Thanks for being so good to my mom," and he replied, "You don't have to thank me, I love Lotte.”

Martha was a care partner that I am so thankful was a part of my mom's life as well as mine.  Martha went above and beyond.  She is a truly compassionate, thoughtful and responsible woman, and Arden Courts is so fortunate to have her on their staff.

In the over three years that my mom lived at Arden, I lost track of how many staff members came up to tell me how much they cared for my mom.  It made it so much easier for me to leave each time knowing that she was so well taken care of in her "home.”