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Ten Commandments of Caring

Words We Live By.

We, the employees of HCR ManorCare, believe that our patients and residents, as well as their families…

  1. Are the most important people.
  2. Are not dependent on us—we are dependent on them.
  3. Do not interrupt our work—they are the purpose of it.
  4. Do us a favor when they request our assistance. We do not do them a favor by serving them.
  5. Are the most vital part of our services. They are not outsiders.
  6. Are not collections of charts, prescriptions and bills—they are flesh-and-blood human beings with feelings and emotions like our own.
  7. Are not to be argued with.
  8. Bring us their wants—it’s our job to satisfy those wants.
  9. Are deserving of the most courteous and attentive treatment we can give.
  10. Are the lifeblood of our business.

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