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Words of Appreciation

Every day, our centers and hospice and home care agencies receive thanks for the care they have provided to a loved one.  Many say they don't have the words to describe their appreciation and simply say, "Thanks."  Below is a letter from a family member of a former patient at Heartland of Mentor, Ohio in appreciation of the care provided.

I am writing to extend sincere gratitude to the nurses, nursing assistants, therapists and entire staff for the care provided to my Mom at Heartland of Mentor. The nursing care was top notch.  I will always be most grateful for the personal interest the staff at Heartland took in my Mom's care.  I truly believe this contributed to her remarkable recovery –- a recovery the hospitals guaranteed impossible and not worth the effort.  In my heart, I knew I wanted to at least try with Heartland, and if she could not show any improvement there, it was God's will to call her home. 

Courtesy, respect and service come second nature to each and every person at Heartland, in particular to your center administrator, Elizabeth.  The extra effort she provided sets the example for a staff that is proud to follow her lead.  She personally greeted my Mom upon her admission at 8:00 p.m.  She was keenly aware of how sick my Mom was and the roller coaster my family and I had been on for the four months prior to her arrival at Heartland.  She extended her hand to us all and made me and my family feel a part of your healing process immediately. She showed genuine excitement when I would report that my Mom took her first steps in several months, literally jumping up and walking down to congratulate my Mom.

This all translated in to the staff’s hope and excitement for Mom's recovery, the spark needed for my Mom's turnaround.  I hope that you will take the time to contact [Elizabeth] to personally thank her for her dedication to not only my Mom's recovery, but for her dedication to each and every patient at Heartland of Mentor. She leads by example – she is one of a kind! 

Based on the sincere and genuine interest of [Elizabeth] and the staff at Heartland in my Mother's recovery, we have and will recommend Heartland of Mentor to business associates, family and friends.

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