Champion of Caring is HCR ManorCare’s national employee recognition program. Scroll down to meet the individuals who make a real difference in the lives of their patients, residents, family members and fellow employees for the care and caring they provide.
2017 Third Quarter Champion of Caring
Oralia (Sonia) Rodriquez
ManorCare Health Services—Elk Grove Village, Illinois
2017 Third Quarter Finalists
Registered Nurse Supervisor
ManorCare Health Services—King of Prussia, Pennsylvania
Mirlande has been a steady presence for staff and family members on her unit at ManorCare—King of Prussia for 12 years. She is a natural leader who focuses on nursing basics and makes her job 100 percent about her patients. Early in 2017, she was recognized with an honorable mention for the Gwynedd Mercy University Nurse Excellence Award. Mirlande is committed to the health, safety and care of her patients and is known for her comforting way with family members and her guidance of nursing assistants. She exhibits every day the caring we seek in our staff.
Spiritual Care Counselor
Heartland Hospice—Fairview Heights, Illinois
Mike has been with Heartland Hospice for 14 years following a 20-year stint in the Air Force. He has worked through personal loss to mold an end-of-life calling based on compassion, honesty and dignity. Today, Mike is going through a terminal battle with pancreatic cancer at the same time his wife is dealing with terminal liver cancer, but he continues to help others through their end-of-life journey while on one of his own. He amazes his coworkers with his patient-focused dedication. Leading by example is an inspiration to his entire agency, the facilities he visits, and the patients and families he touches.
Arden Courts of Ft. Myers, Florida
Darline has been caring for residents of Arden Courts of Ft. Myers for nearly five years. The way Darline goes about her daily responsibilities is a roadmap for guiding fellow employees on the helpful, caring and responsive path to resident and family member satisfaction. She is a strong advocate for the residents under her care, establishing rapport and respecting each as the individual he or she is. Darline projects calmness, even on the longest of days, and is humble in her approach, effecting a lasting and positive impression on all she encounters. A consummate team player, always willing to assist without being asked.
ManorCare Health Services—Venice, Florida
Maria Moors has been with ManorCare—Venice for over 10 years. The smile on her face and in her voice is considered the center’s first and best impression for all those who enter. She is described by coworkers as vivacious, dependable, energetic and compassionate. Family members note that she has a special talent for relating to people, making you smile, even on the hardest of days. Maria takes to memory every patient, family member, staff member and community partner, showing attentiveness well beyond her receptionist duties. Her warm greetings have led to an enviable number of positive Care Line calls.
Heartland Health Care Center—Livonia, Michigan
Jacqueline has been providing therapy for patients at Heartland—Livonia for more than six years. Patients treated by her love her for her performance and commitment. Communication is a strong attribute, ensuring each patient is cared for, encouraging patients to reach their individualized goals and getting even the most reluctant of patients to come for their therapy sessions. Jacqueline is an instrumental part of Heartland—Livonia’s bariatric program. She is at the forefront in center fundraising and team-building events and has developed strong relationships with coworkers. Her sunny disposition and ever-present smile warmly welcome everyone.
ManorCare Health Services—Barberton, Ohio
Pam has been spreading the helpful, caring and responsive philosophy at ManorCare—Barberton for 28 years. She takes new staff under her wing, and coworkers view her as a mentor and friend. A bad day never shows for Pam, as she never complains. She doesn’t seek recognition for her work, but a patient has described her as having the biggest heart in the world. In 2016, she was honored as November’s Hero of Long-Term Care by the Ohio Health Care Association. Pam was born to take care of people, and it shows every day. She treats each as someone special.
ManorCare Health Services—Tacoma, Washington
Ruthie is a 10-year employee at ManorCare—Tacoma. Her upbeat, positive attitude has earned the respect of coworkers and patients alike, leading to multiple monthly Employee of the Month awards and Employee of the Year recognition. She is quick to help out wherever needed and always puts others before herself. Her presence is calming and soothing, and she is gifted at building trusting and meaningful relationships. Ruthie’s “can do” attitude and bright smile brighten the lives of everyone she encounters and model the behavior desired of every employee. Her warmth is a beacon welcoming all patients and family members.
2017 Second Quarter Champion of Caring
Certified Nursing Assistant
ManorCare Health Services—New Providence, New Jersey
Our first HCR ManorCare Champion of Caring is Lorna Downer, a certified nursing assistant at ManorCare Health Services in New Providence, New Jersey in our Atlantic Coastal Division. For a remarkable 34 years, Lorna has exemplified our helpful, caring and responsive commitment in providing quality care to our patients and residents. After many hard years of caring and supporting siblings as a surrogate mother in her native Jamaica, Lorna found her health care calling soon after arriving in America and training to become a CNA. Over her long tenure with our company, co-workers have recognized her dependability, energy and compassion. Patients and families have recognized her positive attitude, ever-present smile, and the sense of security and comfort she affords them. She has had to endure additional hardships, at no time did she waiver or change in the way she went about her calling as a hardworking, dedicated caregiver. She has served as a stellar role model for the young individuals starting their health care careers and aspiring to be quality caregivers.
2017 Second Quarter Finalists
Oralia (Sonia) Rodriquez
ManorCare Health Services—Elk Grove Village, Illinois
Sonia has been a caregiver at ManorCare—Elk Grove Village for 21 years. She makes a point of learning patients’ names, and they know hers. She takes pride in her work and is a stickler for detail. She instills her strong work ethic in the housekeeping staff she trains, which has led to a remarkable housekeeping team with excellent customer service scores. Her HRD holds her up in orientation as the example of how employees should respond to customer needs and concerns. She has a caring, positive attitude and goes out of her way to make sure patients are safe.
Village of Westerville Retirement Center, Ohio
Michael has been at the Village of Westerville Retirement Center for 20 years. He rides his bike to work, rain or shine, and until some significant health care issues worsened, never missed a day of work. He is a true leader in the dietary department, training new dining room employees with patience and a sunny disposition. Michael always goes out of his way to make sure he knows the likes and dislikes of the residents he serves.
Home Health Aide
Heartland Hospice of Kenosha, Wisconsin
Tanya has been serving Heartland Hospice patients for a little over a year. Her paperwork is characterized by meticulous detail and accuracy, and always is turned in timely. She has been the subject of numerous complimentary Care Line calls and “Caught You Caring” cards. Facilities where our patients make their home ask for Tanya by name because they know they can always count on her. Her positive and uplifting attitude has led her to be chosen to head up her agency’s “Fun Committee” so she can pass along her exuberance to her agency coworkers.
ManorCare Nursing & Rehab Center—Kingsford, Michigan
Agnes had been with ManorCare—Kingsford for nine years and in that time has been named her center’s monthly Champion of Caring four times and was named the center’s Champion of Caring for the year 2015. She advanced from CNA to RN and also serves as a nurse preceptor, providing excellent job training and support for new nurses. She often picks up shifts or remains past her shift and has filled in as a nurse’s aide in times of need. She has been mentioned in many post-discharge thank you cards, customer satisfaction surveys and patient testimonials.
ManorCare Health Services—Ruxton, Maryland
Renita has been with ManorCare—Ruxton for six years. She greets everyone she comes in contact with. Her skill with crafts and developing fun and stimulating programs has turned the memory care unit into a home for residents. She is the Ruxton cheerleader in planning and creatively decorating for special events and a morale booster with her goodies for staff and patient parties and fundraisers. She also oversees the beauty shop and helps train new hires. In addition, she has an eye and an ear for picking up on changes in patients’ conditions and passing the information on to medical staff.
Resident Caregiver/Med Tech
Arden Courts of Austin, Texas
Griselda has been with Arden Courts of Austin for 15 years, and in just about every one of those years, she has earned Employee of the Month recognition. She was the center’s 2014 Champion of Caring. She is one who genuinely cares about residents, and who often purchases little grooming items and treats for residents with her own money because she loves her residents and it makes her feel good. She is described by family members as highly competent, professional, compassionate, patient, extremely positive and always with a smile.